Returns and replacements

Problems with your item

If your item arrives damaged, defective, misprinted or different from what you ordered, contact us within 30 days of delivery. Include your order number and a description of the problem. Clear photos of the affected item are needed for a quality claim; the contact form does not accept attachments, so ask us how to provide them.

Printful reviews quality claims. An eligible claim can receive a replacement or refund. Please contact us before sending anything back so we can review the issue with Printful and provide any instructions.

Size, color and change of mind

Each item is made to order. We do not accept returns or exchanges because you selected the wrong size or color, or changed your mind. This does not apply when the item supplied is faulty or does not match your order, and it does not limit rights that applicable law gives you.

Lost packages and address errors

If a package is lost in transit, contact us within 30 days of the estimated delivery date. If an incorrect shipping address was entered at checkout, Printful's policy does not cover a free replacement or refund; reshipping costs may apply.

Policy source and scope

This merchandise policy follows Printful's returns policy and its returns and refund guidance. Books purchased on Amazon are handled through Amazon's returns process.